Was working on another article for my high school swim team website when I came across this article by Dave Bowman on Trust in the Workplace. We can substitute family or circle of friends, maybe even my swim team for workplace. But I wanted to concentrate these notes on how to treat people in general. I truly believe that we are in a point in society where common decency is lacking.
Then this morning I came across this post by Mandy Edwards (Twitter handle @memktgservices) talking about How to Better Serve Your Clients – http://goo.gl/JE03A and the two articles just struck a huge cord with me. So, when you read the items below, try to relate them back to how you deal with people on a daily basis.
Let me paraphrase and add my notes to each one of Dave’s points and add Mandy’s into the mix:
- Integrity – Say you are going to do, and then do what you say. It seems simple, but we all fail at times. Keeping promises and always telling the truth. You gain credibility with people in all facets when this happens. Inconsistency causes confusion.
- Vision and Values – Know where you are going and, just as important, know how you are going to get there. Once those pieces are communicated it becomes a win-win.
- Equality – Everyone in the group needs to feel value in their opinion and should also get credit for when their ideas come to the surface . This along with everyone being treated with respect goes a long way. Do not walk in with a solution already in hand without hearing the challenge. Ask before speaking.
- Shared Goals – Once the shared vision is established, the emphasis needs to be on a “team win” in that everyone benefits when you do well. Personal agenda and individual goals need to be secondary to the team goals. When a person is out for their own personal gain, trust breaks down.
- Do what is Right – Even if no one is looking. Create an environment of success by doing all the little things correct. Show up on time, and do the work required. Take an extra 5 minutes and exceed their expectations. Check your ego at the door.
- Attitude – This is one that I added to the list. If you consistently and genuinely care and promote a “We” position you will nurture all relationships in a positive way. Focus on the challenges and solutions not the personalities.
These notes are a base that allow for an open and honest communication. Trust leads to stronger partnerships. While you may never get a second chance to make a first impression, it’s easier to get a second chance to do right in a relationship with a strong partnership.